Cancellation & Refund Policy

Cancellations and refunds depend on the supplier's fare/room rules, shown to you before payment. This page explains how we apply them.

Flights

Airline cancellation/change fees apply per the fare rules of your ticket. Non-refundable fares return only statutory/airline-refundable components. Our convenience fee is non-refundable once a ticket is issued.

Hotels

Free-cancellation stays can be cancelled without penalty until the deadline shown on the booking; after that, supplier penalties apply. Non-refundable rates are not refundable.

How to cancel

Cancel from My Trips, where the refundable amount is shown before you confirm, or contact support.

Refund timelines

Approved refunds are initiated immediately to your Everywherego wallet, or to your original payment method (typically 5–7 business days for cards/UPI, subject to bank processing). Supplier-side refunds may take longer per the airline/hotel.

Failed bookings

If payment succeeds but the booking cannot be confirmed, the full amount is automatically refunded to source — no action needed from you.

This is a template prepared for the platform and should be reviewed by legal counsel before public launch.